Tried calling this morning and they just hang up after their message to use MyFTB. I can't wait 2 weeks!
Is the Prac. Hotline down?
I thought their hours was 8:30am to 5:00pm?
I just called and it seens like its functioning. It didn't cut me off after the MyFTB message, it just gave me the background hold music. I didn't stay on the line, so I'm not sure how long it's taking to get through.
According to the FTB Hotline lady, they are now open from 7:00 am to 5:00 pm. I here 3 different messages when I call:
1. A message saying basically to Go To MyFTB, then hangs up.
2. A message that says basically "We're too busy", then hangs up.
3. Your estimated wait time is 60 minutes, then it's about a 2 hour wait. You basically have to pick up in 1 second or they will hang up on you.
She says the best time to call is 7:00am because she says they are sitting there waiting for calls.
Next suggestion for our FTB meetings - how about extending hours and adding Saturday hours? This can spread out the workload without hiring extra people.