Do you want to stay logged in?

Message Board

Practicioner Hotline

February 06, 2017 • Lawrence Pon • Log In to Post Comments

Tried calling this morning and they just hang up after their message to use MyFTB.   I can't wait 2 weeks!

Is the Prac. Hotline down?

I thought their hours was 8:30am to 5:00pm?


Hi Lawrence,

I just called and it seens like its functioning.  It didn't cut me off after the MyFTB message, it just gave me the background hold music.  I didn't stay on the line, so I'm not sure how long it's taking to get through.

According to the FTB Hotline lady, they are now open from 7:00 am to 5:00 pm.   I here 3 different messages when I call:

1.   A message saying basically to Go To MyFTB, then hangs up.

2.   A message that says basically "We're too busy", then hangs up.

3.   Your estimated wait time is 60 minutes, then it's about a 2 hour wait.   You basically have to pick up in 1 second or they will hang up on you.

She says the best time to call is 7:00am because she says they are sitting there waiting for calls.

Next suggestion for our FTB meetings - how about extending hours and adding Saturday hours?   This can spread out the workload without hiring extra people.


Send To A Friend