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FTB offers one-time 30-day payment delay

September 13, 2017

Beginning June 20, 2017, personal income tax taxpayers who receive an Income Tax Due Notice or Final Notice Before Levy and Lien can use a self-service option through the FTB’s interactive voice response (IVR) system to request a one-time 30 calendar day delay to pay their bill balance in full. (FTB Tax News, September 2017)

The self-service option is available 24 hours a day, 7 days a week at:

(800) 689-4776

Interest and penalties apply until the balance is paid in full.

When a taxpayer requests an IVR bill payment delay, their eligibility will be verified up front. They may be eligible if:

  • They recently received an Income Tax Due Notice or Final Notice Before Levy and Lien dated within the last 45 days;
  • They have not received a delay in the last 90 days;
  • They do not have an Earnings Withholding Order, Continuous Order to Withhold, or Order to Withhold in place; and
  • They do not have an existing installment agreement.

Ineligible taxpayers will only have the option to make a payment or be transferred to a customer service representative.

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