Webinar FAQs

If you experience any problems or have additional questions regarding Spidell Webinars, please contact our friendly customer service representatives at (714) 776-7850.

We record our webinar presentations, and will be happy to provide you access to the recording once it is edited, in case you have missed any portion of the presentation. Please allow up to a week after the live presentation for access.

Cancellation policy: Please contact customer service at (714) 776-7850 to cancel a live webinar or switch to the on-demand version. No refunds will be issued after noon the day before the webinar.

Spidell Webinar FAQs

How does registration work?

1. Register online at www.caltax.com, call (714) 776-7850, or fax the order form to (714) 776-9906.
   
   
2. Be sure to provide the name, license number (including PTIN), and e-mail address for all CPE recipients.
   
   
3. Approximately one week before the webinar, you will receive an e-mail that contains a link, “Webinar reminder and System Test." It is important to click on the link and follow the instructions, as it will ensure system compatibility. Remember to do the system test on the computer that will be used during the webinar. (Additional attendee CPE recipients will not get this e-mail.)
   
   
4. We will e-mail the webinar login details to the primary registrant by 5:00 p.m the day before the webinar. The e-mail will include your link to join the webinar and the course materials.
   
   
5. Additional CPE attendees will be sent an e-mail with instructions on how to receive their CPE credit after the webinar. These attendees must watch the webinar from the main attendee's computer and take a short exam to get credit. Additional CPE attendees will not receive a link to the live webinar.

What are the requirements for listening to a Spidell Webinar?

You must have the ability to connect to high-speed Internet, have a recent version of Adobe Flash Player (13.0 or later) installed, and have computer speakers. Phone-based audio connections are not supported.

Versions of Windows that are supported for an optimum webinar viewing experience include Windows 7, and Windows 8, Windows 8.1, and Windows 10. To check which version of Windows you have, right click on “My Computer” (or “Computer”) and click “Properties.”

What should I expect when registering for a Spidell Webinar?

Approximately one week prior to the webinar date, Spidell will send you an e-mail requesting that you test your system in preparation for the webinar. Remember to do the system test on the computer that will be used during the webinar.
(Additional CPE recipients will not receive this notice; it is only sent to the person ordering the live presentation).

The day before the webinar, Spidell will send you an e-mail containing the links to test your system if you have not already done so, a link to the webinar materials, and the instructions for logging into the webinar.

Additional CPE recipients will receive an e-mail once the webinar is completed with instructions for logging into our self-study website and completing a short exam to receive their continuing education credit. These attendees must watch the webinar from the main attendee's computer. Additional CPE attendees will not receive a link to the live webinar.

How do I register employees for the additional CPE?

You can order additional CPE attendees by contacting our customer service department at (714) 776-7850. Remember that additional CPE attendees will not receive a link to access the live webinar and must watch the webinar from the main attendee's computer.

What is additional CPE?

Additional CPE can be purchased for additional attendees in the same office who will be able to watch the webinar on the same computer as the main attendee. These attendees must take an exam to receive credit and will not receive their own join link or materials link. The main attendee is free to forward a copy of the materials and PowerPoint to any additional CPE attendees.

When should I log in to the webinar?

Following the JOIN LINK in the instruction e-mail you received the day before, you can log in to view the webinar up to 30 minutes before the webinar begins.

What happens when the presentation is over?

We keep the webinar session open after the presentation is completed in case you have any delays based on your internet connection.

What if I have a question about the webinar?

You will have the ability to send a message to a host or presenter in the webinar application. If your question does not get answered during the presentation, our speakers will do their best to follow up after the presentation.

How do I get my CPE or Credit from the presentation?

If you are the initial registrant and were the person logged in to the session, you will answer the polling questions throughout the presentation. The polling questions verify that you are present during the presentation and, as long as you answer 75% of them, your credit will be given based on the live presentation. Your certificate of completion will be sent to you by e-mail within 24 hours of the presentation.

If you are an additional CPE registrant, you will need to take a short exam once the presentation has concluded to receive your certificate of completion. The test will be accessed and completed through our online SpidellCPE website and your certificate will be available once you have passed the exam.

What do I get when I register for a webinar?

You receive access to the live webinar presentation and you have the ability to allow others to watch and listen with you on one computer. You also get CPE credit. To receive CPE credit, you must answer 75% of the polling questions throughout the presentation. If you fail to answer enough questions, you will be sent a short exam to take shortly after the webinar ends.

Additional CPE recipients must complete the online exam once the presentation is over to receive credit. These attendees must watch the webinar from the main attendee's computer and will not receive a link to the live webinar.

What do I get when I register for an on-demand webinar?

You receive access to a recording of the webinar that you may watch at your convenience, 24/7. You also get CPE credit. To receive CPE credit, you must complete the online exam once you have finished watching the webinar. You have one year from the date of purchase to complete your exam and receive CPE credit.