Thank you for visiting We have made a list of the most frequent questions we receive about the site in an attempt to save you time.

Please look through our FAQs to see if we have the answer to your question already listed. If not, feel free to submit any questions you might have electronically through our Contact Us page. We will get back to you within one business day.

If you have questions about making a purchase, feel free to call customer service at (800) 277-2257 between 7:30 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday.


Do I have to register as a User?

No, there are portions of the website that do not require you to register. However, registering allows you to purchase products, post to our Message Board, and sign up for free Flash E-mails.

How do I register as a User?

Click on the Login/Register link at the top right corner of the home page. This will bring you to the page where you may register as a New Customer. Complete the form below Register to be added as a new user.

What if I forget my User Name or Password?

Your User Name is the e-mail address you used to establish your account. If you can’t remember the e-mail address you used, please call our Customer Service Department at (800) 277-2257, or click on Contact Us at the bottom of any page to send us an e-mail.

If you forget your Password, click on the Login/Register link at the top right corner of the home page. Under the Login heading, click on “Lost your password?”. This will prompt you to enter your e-mail address, and the site will send you a new password to access your account. You can also call our Customer Service Department at (800) 277-2257, or click on Contact Us at the bottom of any page to send us an e-mail.

What are Flash E-mails?

Spidell’s Flash E-mail service provides customers with brief alerts of breaking California tax news. To sign up for this free service go to Login/Register, and once you are logged in, click on the Account Details option under My Account. From that page, you can access a checkbox to subscribe to Flash E-mails. Flash E-mail content is also posted on under the News tab.

What is the Message Board?

The Message Board provides tax professionals with a forum to discuss tax issues. Just go to the Login/Register page, and once you are logged in, you can start posting.

What is the Online Research Package?

Spidell’s Online Research Package is a comprehensive California tax research tool. It features online access to Spidell’s California Taxletter®, Spidell’s Federal Taxletter®, Spidell’s Analysis & Explanation of California Taxes®, and all primary state tax authority including statutes, regulations, and court cases, as well as Spidell’s commentary and analysis based on our 40+ years of California tax experience.

How do I access the research tool?

The Online Research Package is a subscription service on If you already subscribe to this service, click on the Research tab from the home page.

How do I search

You can search by simply entering your search terms in the box at the top, right corner of the home page. You can perform a more advanced search by clicking on the Research link above the banner on the home page.

How do I narrow my search results?

If your search returns too many results, click on the Search Within link below the search terms box. This will search within your results for a more specific term. You may also limit your search results by limiting the areas of the site that you choose to search through our advanced search page. For example, you may only want to search Taxletter articles.

This information is provided with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional advice and assumes no liability whatsoever in connection with its use. Because tax laws are constantly changing, and are subject to differing interpretations, we urge you to do additional research before acting on the information contained in this document.

Original material on is copyrighted and may be reproduced for educational purposes or quoted by crediting Spidell Publishing, LLC.

This site is operated by Spidell Publishing, LLC, P.O. Box 61044, Anaheim, CA 92803-6144. FAX: (714) 776-9906.

User Agreement: By entering this site you agree to the terms of our User Agreement.